What is LG IMS and How to Fix the “Unfortunately, LG IMS Has Stopped” issue?

A lot of people are concerned about the LG IMS system process that runs in the background. They aren’t sure if it’s an essential app like ConfigAPK or just bloatware like KLMS Agent and com.tmobile.pr.adapt.

This article explains what is LG IMS, some issues caused by LG IMS, and how to fix the “Unfortunately, LG IMS Has Stopped” issue.

Page Contents

What is LG IMS?

LG IMS or IP Multimedia Subsystem is a technological framework that allows the evolution of standardized Person to Person(P2P) communication to deliver services like Voice over Long-Term Evolution(VoLTE), Wi-Fi calling, and multimedia communication services like Video calling, and Internet messaging over an IP network.

voice over wi-fi(vowifi)

The IMS framework is not exclusive to LG devices only. It is found in all modern Android and iOS device manufacturers like Samsung, OnePlus, Apple, etc. that support VoLTE, 4G, and 5G.

If we are talking exclusively about Android devices manufactured by LG, IMS is present as a package name com.lge.ims. This is an essential Android system application that runs in the background.

Is LG IMS a Virus or Spyware?

No, LG IMS is not a Virus or Spyware. It doesn’t cause any intentional damage to your device and it does not spy on or sell your data to third parties.

It is required for VoLTE, WiFi calling, Video calling, and Text Messaging over the Internet. This app doesn’t infect your device with Malware.

Some people think that it is bloatware but that is also false. It provides important services and doesn’t consume your system resources unnecessarily like other bloatware.

What issues does LG IMS cause?

LG IMS causes a few issues as reported by users. The biggest issue is the “Unfortunately, LG IMS Has Stopped” error message that pops up randomly. Three other issues that LG IMS can cause are Battery draining, Location turning on automatically, and Mobile Data consumption. I have discussed all the issues in detail below.

Unfortunately, LG IMS has Stopped

The “Unfortunately, LG IMS has Stopped” issue is the biggest problem seen in LG devices like the LG G series, LG Stylo, LG Wing, and others. This message pops up randomly and can be really annoying if you’re doing something important.

Sometimes, this issue occurs occasionally while other times it appears continuously making it impossible to use your device for anything.

This issue is caused due to Corrupted Cache or internet connectivity problems with Mobile data or WiFi. You can find detailed solutions to fix this issue in the later sections of this article.

Battery Draining

Some users reported that LG IMS consumes a lot of battery charge and drains the battery. This is because the services provided by LG IMS, namely VoLTE, and WiFi calling require a lot of battery charge and these features discharge your battery quickly.

battery draining issue

Users find that com.lge.ims is present at the top 5 system apps with high battery usage and think it is draining their battery unnecessarily. Well, this is not entirely true. This app drains your battery only if you use the VoLTE and WiFi calling feature excessively.

Location Turning on Automatically

LG IMS can turn on location services on your device automatically for uninterrupted WiFi calling by getting your precise location. This issue is independent of the Carrier service, your device’s Operating System like Android, iOS, etc, and the device manufacturer(LG, Samsung, etc.)

If you’re using an Android device where the Android Emergency Location Service is disabled or unavailable, then your device cannot share the precise location while contacting emergency services. However, your carrier can share your precise location.

Mobile Data Consumption

LG IMS doesn’t consume a lot of mobile data on its own but if you use VoLTE and WiFi calling services excessively then your mobile data can be consumed rapidly.

com.lge.ims may use a small amount of data while it’s running in the background but the major factor in data consumption is VoLTE and WiFi calling services. If you keep them in check then your mobile data will last longer.

How to fix the “Unfortunately, LG IMS has Stopped” issue?

There are multiple solutions available to fix this issue and I have provided all the methods in detail. Try out the methods serially to figure out if they fixed the issue. All of the methods have been mentioned below.

(1) Clear com.lge.ims App Cache

One reason why you’re getting this message is due to a corrupted app cache. You can fix this by clearing the com.lge.ims app cache. You can clear the app cache using the steps mentioned below.

Step 1 – Go to Settings.

Step 2 – Tap on Apps.

Step 3 – Tap on the Ellipsis icon (3 vertical dots) in the upper right corner.

Step 4 – Tap on Show System Apps.

Step 5 – Search for com.lge.ims and tap on it.

Step 6 – Tap on Storage.

Step 7 – Tap on the Clear Cache button.

(2) Uninstall Recently Updated/Installed Applications

Sometimes the LG IMS error message can occur due to an app that you recently installed or updated on your device. Please, check all the apps that you recently installed or updated by going to Settings > Apps.

After figuring out the app that’s causing the issue, make sure to Uninstall it and hopefully, the error message will stop appearing.

(3) Change your IP Version using the Hidden Menu

If your device is using the IPV6V4 IP version then you need to change it to IPV4V6 by accessing the Hidden menu. You can do it using the steps mentioned below.

Step 1 – Enable Airplane Mode(Flight mode) on your device so that the “Unfortunately, LG IMS has Stopped” message doesn’t appear while you’re trying this solution.

Step 2 – Dial 277634#*# to access the Hidden menu.

Step 3 – Locate the “IP Version” option from the list and tap on it.

Step 4 – Change the IP Version setting from “IPV6V4” to “IPV4V6.”

Step 5 – Disable Airplane Mode.

This should fix the error message appearing on your device. If it doesn’t then you need to Factory Reset your device.

(4) Factory Reset your Smartphone

A Factory Reset erases all the data from your phone and restores your phone to its original state. If you can’t fix the error message using the methods mentioned above then a factory reset will hopefully remove this error message for good.

Before factory resetting your device, you should backup your data in a Cloud service like Google Drive. After the backup is complete, follow the steps below to Factory Reset your Android device.

Step 1 – Go to Settings.

Step 2 – Tap on General.

Step 3 – Tap on Reset.

Step 4 – Tap on Factory Data Reset.

Step 5 – Tap on the “Reset” button and you may need to enter your PIN or password.

Step 6 – Tap on Delete all or Wipe Data and your phone will be reset.

These steps can differ slightly depending on your device manufacturer and the Android OS version.

(5) Flash Stock ROM or a Custom ROM

Flashing the Stock ROM(Firmware) can help you get rid of this error message. It is a complicated process so use it only if the other methods didn’t work for you.

You can also flash a Custom ROM on your device but I recommend going for Stock ROM because it is the official software designed by your device manufacturer and it won’t cause any issues. If you still want to flash a Custom ROM then check out this guide.

If you want to flash the Stock ROM on your device then follow the steps mentioned in the video below or check out this guide which shows you how to install Stock ROM using the SP Flash tool.

(6) Disable the LG IMS

LG IMS is an essential framework required to access VoLTE and WiFi calling services on your phone. So, keep in mind that if you disable IMS then you cannot use VoLTE and WiFi Calling on your phone.

This method should be used as a last resort if none of the above methods work for you. You can disable LG IMS using the steps mentioned below.

Step 1 – Dial 277634#*# to access the Hidden menu.

Step 2 – Tap on the Field test option.

Step 3 – Tap on the Modem Settings option.

Step 4 – Tap on the VoLTE on/off option.

Step 5 – Disable IMS

Step 6 – Reboot your phone.


LG IMS is a technological architecture framework present that provides VoLTE and WiFi Calling services over an IP network. You might face the “Unfortunately, LG IMS has Stopped” issue due to this app but it can be solved using the methods mentioned in this article. LG IMS isn’t a virus, spyware, or bloatware.

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