What is com.wssyncmldm and How to Disable it?

A lot of people are concerned about a background application named com.wssyncmldm found in Samsung devices running on the Android OS. You can find this application if you check the list of active system apps or your Google Activity.

If you aren’t sure whether com.wssyncmldm is an important application like RILNotifier and BBCAgent or one of the common bloatware apps in Samsung devices like the KLMSAgent, then you have come to the right place.

Android devices have a lot of system apps running in the background. You can find these apps by checking the Process stats or Google Activity. If you see a background process running then don’t worry because most of these system apps perform an important function.

In this article, I’ll explain what is com.wssyncmldm, what does it do, can you disable it and if so then how can you disable it.

What does com.wssyncmldm mean?

com.wssyncmldm is a system application used by the Android Operating System to periodically check for system updates and app updates in the background. It is primarily found in Samsung devices running on the Android OS.

This system application is responsible for notifying the users when a new system update is available for their Samsung smartphones and Tablets.

This app runs in the background and doesn’t consume a lot of system resources so you won’t notice any battery draining or high mobile data consumption issues with this app.

Is com.wssyncmldm Safe?

Some users see this app running in the background and think that it is some kind of virus, malware or bloatware but this is totally false.

The com.wssyncmldm app is not a virus, spyware, malware, or bloatware. It doesn’t cause any intentional harm to your device, it doesn’t spy on your data and it also doesn’t consume your system resources unnecessarily.

com.wssyncmldm is an important system application that periodically checks for new system updates. It is present in all Samsung Android devices and there’s nothing to worry about if you see this app in your current background system processes.

Process com.wssyncmldm has stopped working unexpectedly?

A common issue with the com.wssyncmldm system app is that sometimes it stops working and you get an error message “The application device management (process com.wssyncmldm) has stopped working unexpectedly.” This error appears randomly and some users have complained that it pops up after every few minutes.

This error is caused due to corrupted app cache. If you haven’t cleared the com.wssyncmldm system app cache for a long time, chances are the cache files have become corrupted and it’s causing the app to crash resulting in this error message.

Sometimes, this error can also occur if you’re using a Custom ROM instead of a Stock ROM.

You can fix this error by using the solutions mentioned in the next section.

How to fix process com.wssyncmldm has stopped working unexpectedly?

I have provided numerous solutions to fix this error permanently. Since the main reason for this error is a corrupted app cache, you should first try to clear the app cache. If that doesn’t fix the problem then you can try the other solutions mentioned below.

(1) Clear com.wssyncmldm App Cache and Data

Step 1 – Go to Settings.

Step 2 – Tap on Apps.

Step 3 – Tap on the Ellipsis icon (3 vertical dots) in the upper right corner.

Step 4 – Tap on Show System Apps.

Step 5 – Search for com.wssyncmldm and tap on it.

Step 6 – Tap on Storage.

Step 7 – Tap on the Clear Cache button.

Step 8 – Tap on the Clear Data button.

(2) Freeze com.wssyncmldm using the Titanium Backup App

If you don’t want com.wssyncmldm to run in the background, you can make it inactive by Freezing it. This is better than uninstalling because it won’t cause any malfunctions or issues with your Samsung account app.

Titanium Backup app

You need to gain root access to your device to Freeze this app. If you already have root access to your device then follow the steps mentioned below to freeze this app. If you don’t have root access then you can check this android rooting guide.

Step 1 – Download and install the “Titanium Backup” app. This app allows you to backup, restore, and freeze your apps and data.

Step 2 –  Launch the app.

Step 3 – Search for “com.wssyncmldm” and tap on it.

Step 4 – Tap on the “Freeze” option.

This will freeze com.wssyncmldm and stop all the background processes related to it.

Note – If you have the Superuser app installed on your device, you’ll need to grant permission to freeze the app. All you have to do is tap on the “Grant” option and the process will start by itself.

(3) Disable com.wssyncmldm using Android Debug Bridge (ADB)

ADB allows you to bring up a Unix shell so you can issue commands directly on the Android device. You’ll need a Windows PC to use ADB. You can use ADB to install, uninstall, disable and debug apps.

You can disable com.wssyncmldm using ADB by following the steps mentioned below.

Step 1 – Go to Settings > System > About phone

Step 2 – Tap on the Build number 7 times to activate Developer Options.

Step 3 – Go back to the main Settings menu and tap on Developer Options to open it.

Step 4 – Enable USB debugging by tapping on it.

Step 5Download ADB on your PC.

Step 6 – Extract the ZIP file into a folder.

Step 7 – After extracting the ZIP file, open that folder.

Step 8 – Press and hold the shift button and right-click in a blank area.

Step 9 – Click on “Open Powershell window here.”

Step 10 – Enter the command adb devices.

Step 11 – Connect your Android device to the PC using a USB data cable and set the USB mode as File Transfer.

Step 12 – You will receive a USB debugging notification on your phone, tap on OK to allow debugging access.

Step 13 – Re-enter the command adb devices.

Step 14 – You should now see the Serial number of your device on the Powershell window.

Step 15 – Type the command adb shell pm disable -k –user 0 com.wssyncmldm and press Enter to run this command. Wait for a few seconds and you’ll notice the app has been disabled.

(4) Factory Reset your Android Smartphone

A Factory Reset erases all the data from your phone and restores your phone to its original state. If you can’t fix the error message using the methods mentioned above then a factory reset will hopefully remove this error message for good.

factory reset android phone

Before factory resetting your device, you should backup your data. After the backup is complete, follow the steps below to Factory Reset your Android device.

Step 1 – Go to Settings.

Step 2 – Tap on General.

Step 3 – Tap on Reset.

Step 4 – Tap on Factory Data Reset.

Step 5 – Tap on the “Reset” button and you may need to enter your PIN or password.

Step 6 – Tap on Delete all or Wipe Data and your phone will be reset.

(5) Flash Stock ROM(Firmware)

Flashing the Stock ROM(Firmware) can help you get rid of this error message. It is a complicated process so use it only if the other methods didn’t work for you.

You’ll need to download the Stock Firmware files for your device and you’ll need a flashing tool to flash the stock ROM.

Flashing the Stock ROM will totally fix the issue and the best part is that you can do it yourself using firmware flashing tools. If you’re using a Samsung device then you should use the Samsung Odin flashing tool.

Here is a video that shows how to flash Stock ROM on Samsung smartphones using the Samsung Odin flashing tool.

Can you Disable com.wssyncmldm?

com.wssyncmldm is a default system application so you cannot disable it in the traditional way you disable other apps. To disable com.wssyncmldm, you’ll need to use either the Android Debug Bridge(ADB) or the System App Remover application (requires root access).

It is highly recommended that you do not disable com.wssyncmldm from your device because this app checks for system updates and if you disable this app then your device won’t check for system updates automatically. After disabling this app, you’ll have to check for system updates manually which can be a real headache.

If you still want to disable this app, you can use the ADB method mentioned earlier. I don’t recommend using the System App Remover app to disable it because it requires root access and can cause problems.

Default system applications should never be removed because they are required for the proper functioning of the device. If you’re getting error messages then try the solutions mentioned above and don’t uninstall them.


com.wssyncmldm is a system application on Samsung Android devices that periodically checks for system updates. This app is not a virus, spyware, or bloatware.

Sometimes, it causes an error message “process com.wssyncmldm has stopped working” but it can be fixed using the solutions mentioned in this article.

You should never disable or uninstall this app because it will then stop checking for system updates and you’ll have to check them manually. It could also lead to other unknown issues.

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