Samsung users might have noticed an Android package com.samsung.android.dialer running in the background or as a used activity in Google My Activity. They aren’t sure which app this package represents and whether that app is really important for your phone.
com.samsung.android.dialer is the Android package name of the Samsung Android Phone Dialer app that provides a distraction optimized (DO) experience for normal voice calling, Bluetooth calling, dialing numbers, contact browsing, and call management.
In this article, we’ll explain more about the com.samsung.android.dialer package, what is it used for, why does it stop and how to fix it.
What is com.samsung.android.dialer Used For?
com.samsung.android.dialer is the default Samsung Phone application whose basic function is to dial calls from your phone by typing the numbers in the keypad or accessing the phone contacts from the dialer app.
Here are all the functions for which the Samsung Phone Dialer app is used:
- Make Voice Calls.
- Create contacts on your phone.
- Access contacts on your phone.
- Search contacts by typing their name on the keypad.
- Dial numbers from the phone keypad.
- Make Bluetooth calls.
- Access call logs that shows recent made calls, received calls and missed calls.
- Access call settings that provides options for Call Forwarding and Call Waiting.
- Access certain functions by dialing special codes from the dialer keypad.
- Accept and Reject incoming calls.
- Record and Hold incoming calls
The com.samsung.android.dialer apk works in conjunction with the com.samsung.android.incallui. The InCallUI app is the screen you see after dialing a phone call that contains buttons to disconnect the call, hold, record, keypad, speaker, etc.
The User Interface of the Samsung Phone app is designed with a keypad and a green call button at the bottom center of the keypad. It also provides four menu options Keypad, Recents, Contacts, and Places. The most recent version of the app also has a Google Duo Video Call button.
You can access com.samsung.android.dialer by simply tapping the Phone app from the main home screen or you can choose it from Settings > Apps > Phone.
Is com.samsung.android.dialer Safe?
Yes, com.samsung.android.dialer is a safe application. It is not a harmful virus or malware that damages your device.
It is a very important app without which you cannot make calls from your phone. It does have important data like phone contacts but it doesn’t spy on them so it is not Spyware.
This app is not bloatware because it is required for the proper functioning of your device.
com.samsung.android.dialer Has Stopped?
Sometimes, com.samsung.android.dialer stops working suddenly and an error message pops up that reads “Unfortunately com.samsung.android.dialer has stopped” or “com.samsung.android.dialer has stopped working.”
Here are the reasons why this app might stop working:
1. Corrupted or Overloaded Cache Files – If the app cache isn’t cleared for a long time the cache files become corrupted. The cache file storage folder can store a limited number of files so when the size of the cache files becomes more than what could be stored, the cache files become overloaded which leads to these error messages.
2. Internal App Issue – If there is an internal issue with the Samsung Phone app or you have installed another Dialer app on your phone then it could cause these error messages.
3. App is outdated – These error messages could also occur if you are using an outdated version of the Samsung Phone app.
4. Firmware issue – The app could also stop working if there are you’re using outdated Firmware or there are issues with your device’s Firmware. It may also happen if you’re using a Custom Firmware instead of the Stock Firmware.
How to Fix com.samsung.android.dialer Has Stopped Error?
You can fix the “com.samsung.android.dialer has stopped” issue by using the methods mentioned below:
(1) Clear Samsung Phone App Cache and Force Stop App
To clear the Samsung Phone app cache and force stop the app follow these steps:
- Open Settings.
- Tap Apps.
- Tap Phone app.
- Tap Storage.
- Tap Clear Cache
- Tap Clear Data.
- Tap the back button and then tap Force Stop.
(2) Update Samsung Phone App
Check if there is an update for the Samsung Phone app on the Galaxy App Store. If there is an update available then immediately download the update and then restart your device. This should hopefully fix the stopping errors.
(3) Factory Reset Your Samsung Device
A Factory Reset erases all the data from your phone and restores your phone to its original state. It can fix the annoying error messages popping up.
Before factory resetting your device, you should backup your data on Samsung Cloud or Google Drive. Once the backup is complete, follow the steps below to Factory Reset your Samsung Android device.
- Go to Settings.
- Tap General.
- Tap Reset.
- Tap Factory Data Reset.
- Tap Reset and you may need to enter your PIN or password.
- Tap Delete all and your phone will be reset.
(4) Flash Stock ROM(Firmware)
Flashing the Stock ROM(Firmware) reinstalls the system software on your device which can get rid of the app has stopped error messages.
You can flash the Stock Firmware using these two steps:
- Download the Stock Firmware files for your Samsung Android device from a Firmware file downloading website.
- Flash the downloaded Firmware files using a Firmware Flashing tool.
Samsung users can flash Stock ROM using the Samsung Odin flashing tool. Once the stock Firmware is flashed your phone will have the old firmware installed and this will surely get rid of the error messages.
Can You Uninstall com.samsung.android.dialer?
You can uninstall com.samsung.android.dialer using Android Debug Bridge(ADB), or the System App Remover application but it is not recommended.
com.samsung.android.dialer is the default phone dialer application and if you remove this you won’t be able to make phone calls, dial numbers from the dialer keypad or access contacts from the dialer.
However, if you do want to uninstall this app, you’ll have to install a third-party phone dialer application like Google Phone or Contacts+ app and make it your default Dialer app.
Once, you have installed another dialer app, you can use the steps below to uninstall com.samsung.android.dialer.
1. Uninstall Using Android Debug Bridge(ADB)
ADB allows you to bring up a Unix shell so you can issue commands directly on the Android device. You’ll need a Windows PC to use ADB.
Step 1 – Go to Settings > System > About phone.
Step 2 – Tap on the Build number 7 times to activate Developer Options.
Step 3 – Go back to the main Settings menu and tap on Developer Options to open it.
Step 4 – Enable USB debugging by tapping on it.
Step 5 – Download ADB on your PC.
Step 6 – Extract the ZIP file into a folder.
Step 7 – After extracting the ZIP file, open that folder.
Step 8 – Press and hold the shift button and right-click in a blank area.
Step 9 – Click on “Open Powershell window here.”
Step 10 – Enter the command adb devices
Step 11 – Connect your Android device to the PC using a USB data cable.
Step 12 – Run the command adb shell pm uninstall –user 0 com.samsung.android.dialer and wait for a few seconds till you notice the app has been uninstalled from your device.
2. Uninstall Using System App Remover
This method requires you to gain root access to your device. If you don’t know how to root your Android device then check our Android Rooting guide. After gaining root access follow the steps below to uninstall this system app.
- Download and install the System App Remover application.
- Launch the application, search for Phone app and select this app by tapping on it.
- Tap the “Uninstall” button to completely remove the app from your device.
How to Disable com.samsung.android.dialer?
Since Samsung Phone or com.samsung.android.dialer is a system app, you cannot disable it directly from Settings. You’ll need a package disabler app to disable such applications.
Package Disabler Pro is a package disabler app that can disable built-in system apps which cannot be disabled normally. If you disable this app, you’ll have to install a third-party Dialer app like Google Phone and make this one your default Phone Dialer app.
To use this app you’ll have to root your device and once the device is rooted, follow these steps to disable this app.
- Download and Install the Package Disabler Pro app on your Android device.
- Search for “Phone” using the Search button in the top bar.
- Select the Phone app and tap Disable.
- Confirm your decision by selecting “Yes.”
The com.samsung.android.dialer.dialects package contains different dialer languages which you can change from the Android Dialer app. The dialer app contains several languages which are called dialects.
The default dialer language is English but you can change the dialer language to your preferred language directly from the Menu. To change the dialer language, go to Menu > Settings > Dialer & Calls > Language.
What Permissions Does com.samsung.android.dialer Require?
The com.samsung.android.dialer app requires the following permissions to function properly:
- Phone – modify phone status, write call log, directly call phone numbers, reroute outgoing calls, read call log, and read phone status and identity.
- Device ID & call information – read phone status and identity
- Contacts – find accounts on the device, modify your contacts, and read your contacts.
- Storage – read the contents of your USB storage, and modify or delete the contents of your USB storage.
- Microphone – record audio.
- Other – full network access, run at startup, view network connections, prevent device from sleeping, and control vibration.