Samsung Galaxy devices have a unique preinstalled system app called Autofill With Samsung Pass which shows up as “used com.samsung.android.samsungpassautofill” activity in My Google Activity. But what is this app all about?
Autofill With Samsung Pass saves sign-in information such as username and passwords and fills them in automatically through biometric scanning when apps ask for them to log in to your accounts.
This article explains what is the purpose of Autofill With Samsung Pass, why does it stop working, and how to fix it.
Page Contents
What is Autofill With Samsung Pass Used For?
Autofill with Samsung Pass saves your login information and securely logs you into accounts and certain apps through biometric authentication. It is powered by the Samsung Knox defense-grade security platform.
When you log in to certain apps such as mobile banking apps, the Autofill with Samsung Pass feature securely populates your username, password, address as well as payment cards to easily log in to the account and complete your checkout process.
The best part of this app is that it stores all your passwords. If you have different passwords for different accounts then it will securely store all of them along with the associated username to those passwords.
Once you set up your account with Samsung Pass, the Autofill feature can use your iris, fingerprint, or face recognition to sign in to accounts getting rid of the need to remember all the passwords associated with your accounts.
The biometric information is associated with your Samsung account and is securely stored in Samsung Pass app which is actually stored in Samsung’s servers. This biometric information makes it really difficult for hackers to crack and use it against you.
The package name of Autofill With Samsung Pass is com.samsung.android.samsungpassautofill.
Save username and password to Autofill with Samsung Pass
To save your username and password to Autofill with Samsung Pass, you’ll have to enable the Autofill with Samsung Pass feature on your Samsung Galaxy device. Once this feature is turned on, it will automatically save your username and password.
To turn on Autofill with Samsung Pass feature, follow the steps below:
- Open Settings app on your Samsung Device.
- Go to Language and Input.
- Tap Autofill Service under the Input Assistance section.
- Tap Autofill with Samsung Pass to turn it on.
Now, Samsung Pass will automatically save your login username and password and you can automatically use that login information while signing into accounts using the Autofill with Samsung Pass feature.
Autofill with Samsung Pass Not Working
Sometimes, the Autofill with Samsung Pass stops working and you get error messages such as “Unfortunately Autofill with Samsung Pass has Stopped” or “Autofill with Samsung Pass has stopped working.” Users have complained that the app stops working immediately after an update but we have found that the app keeps stopping randomly even if it is not updated.
Here are the reasons why this app might stop working:
1. Corrupted or Overloaded Cache Files – If the app cache isn’t cleared for a long time the cache files become corrupted. The cache file storage folder can store a limited number of files so when the size of the cache files becomes more than what could be stored, the cache files become overloaded which leads to these error messages.
2. Internal App Issue – If there is an internal issue with the Autofill with the Samsung Pass app which might happen if the app hasn’t updated properly then it could lead to such error messages.
3. App is outdated – These error messages could also occur if you are using an outdated version of the app.
4. Firmware issue – The app could also stop working if there are you’re using outdated Firmware or there are issues with your device’s Firmware. It may also happen if you’re using Custom Firmware instead of the Stock Firmware.
How to Fix Autofill with Samsung Pass Has Stopped and Not Working?
You can fix this issue by using the following methods:
(1) Clear Autofill with Samsung Pass App Cache and Data
- Open Settings.
- Tap Apps.
- Tap the Ellipsis icon(three vertical dots) in the upper right corner.
- Tap Show system apps.
- Find Autofill with Samsung Pass app and tap on it.
- Tap Storage.
- Tap Clear Cache
- Tap Clear Data.
(2) Force Stop Autofill with Samsung Pass App
- Open Settings.
- Tap Apps.
- Tap the Ellipsis icon(three vertical dots) in the upper right corner.
- Tap Show system apps.
- Find Autofill with Samsung Pass and tap on it.
- Tap Force Stop.
(3) Boot Android Device In Safe Mode
Booting your device in Safe mode helps you identify if the issue is caused by a pre-installed app on your device or a third-party app.
In Safe mode, only pre-installed apps can be accessed. You cannot access any third-party apps. If this issue is caused by a third-party app you can easily find out which app is causing the problem and you can just uninstall that app.
Follow the steps mentioned below to boot your device in Safe Mode.
- Turn off your device.
- Press and hold the Power button until it vibrates and lights up the screen.
- Release the Power button and instantly press and hold the Volume Down button until you see the logo of your device manufacturer.
If you followed the steps correctly then you will see “Safe mode” on the bottom right-hand corner of your screen.
After entering into Safe Mode, wait for some time to check if the “Unfortunately Autofill with Samsung Pass has stopped” error is there or it’s gone. If the issue is gone then there is a problem with one of your third-party apps. You will need to disable/uninstall all the third-party apps one by one to find out which one is causing the problem and manually solve this issue.
If the error notification is still there, it means that the problem is in the Autofill with Samsung Pass preinstalled app and not in any of your third-party apps.
(4) Update Autofill with Samsung Pass app
The error messages could also occur if you’re using an outdated version of the Autofill with Samsung Pass app. You can fix this by downloading the most recent version of the app.
You can check the Samsung Galaxy App Store to find out if a new update is available for this app. If an update is available, download it immediately. If not then the app is already updated to the latest version so you should try the next solution.
(5) Uninstall the App and Reinstall it
If there is a problem with the new update then uninstalling and reinstalling the app can fix this problem. To uninstall and reinstall the app, follow the steps below:
- Open Settings.
- Tap Apps.
- Tap the Ellipsis icon(three vertical dots) in the upper right corner.
- Tap Show system apps.
- Find Autofill with Samsung Pass and tap on it.
- Tap Uninstall.
- Go to Samsung Galaxy App Store and reinstall the app.
(6) Uninstall the Previous Update
The newest update for the app could also be causing such issues. If you’re getting these errors after updating the Autofill with Samsung Pass app to the latest version then you have to uninstall this update and revert back to the previous version of the app.
To do this follow these steps:
- Go to Settings.
- Tap on Apps.
- Tap the Ellipsis icon(three vertical dots) in the upper right corner.
- Tap Show system apps.
- Tap Samsung Pass with Autofill app.
- Tap the Ellipsis icon(three vertical dots) in the upper right corner.
- Tap Uninstall Updates.
(7) Factory Reset Your Device
A Factory Reset erases all the data from your phone and restores your phone to its original state. It can fix the annoying error messages popping up.
Before factory resetting your device, you should backup your data on Samsung Cloud or Google Drive. Once the backup is complete, follow the steps below to Factory Reset your Samsung Android device.
- Go to Settings.
- Tap General.
- Tap Reset.
- Tap Factory Data Reset.
- Tap Reset and you may need to enter your PIN or password.
- Tap Delete all and your phone will be reset.
(8) Flash Stock ROM(Firmware)
Flashing the Stock ROM(Firmware) reinstalls the system software on your device which can get rid of the app has stopped error messages.
You can flash the Stock Firmware using these two steps:
- Download the Stock Firmware files for your Samsung Android device from a Firmware file downloading website.
- Flash the downloaded Firmware files using a Firmware Flashing tool.
Samsung users can flash Stock ROM using the Samsung Odin flashing tool. Once the stock Firmware is flashed your phone will have the old firmware installed and this will surely get rid of the error messages.
How to Disable Autofill with Samsung Pass?
If Autofill with Samsung Pass isn’t working out for you then you can easily disable it by following the steps below:
- Open Settings app on your Samsung Device.
- Go to Language and Input
- Tap Autofill Service under the Input Assistance section.
- Tap None.
Is Autofill with Samsung Pass Safe or Is it a Virus?
Autofill with Samsung Pass is a safe application and not a virus/malware that causes damage to your device. Some people might think that it spies on your personal information such as username and passwords but it’s false.
This app doesn’t spy on your information or sell it to third parties. It securely stores your saved passwords to make it easier while log into certain apps so this app is not Spyware.
If you’re concerned about the security of your stored passwords then you can always disable the Autofill with Samsung Pass feature or uninstall the app from your Samsung device.
What Permissions Does Autofill with Samsung Pass Use?
The Autofill with Samsung Pass only uses the Body sensors permission which allows this app to access sensor data about your vital signs. This is required to fill in your passwords with biometric scannings such as fingerprint scan, iris scan or face recognition.