A customer reached out via Twitter Direct Message to your company, looking for support with a complex issue. A co-worker was already helping that user but is away on vacation. Which Hootsuite feature would be best to respond with?

(A) History Tracker

(B) Hootsuite Inbox

(C) Engagement Streams

(D) OwlMonitor

(E) Conversation Context

Answer Explanation

The best Hootsuite feature to respond with in this case is Hootsuite Inbox.

The Hootsuite Inbox feature provides all the lists of conversations between a user and an organization. This is really helpful because it provides an understanding of the full context of the conversations so you can see the entire conversation and carry over the conversation from the point your teammate left.

Resources and Conclusion

This question is a part of the certification exam conducted by Hootsuite known as the Hootsuite Platform Certification Exam. You can find all the correct answers with detailed explanations to this exam in our Hootsuite Platform Certification Exam Answers article.